Welcome to Evocare Billings & IT Solutions LLC (“Evocare Billings,” “we,” “us,” or “our”). By using our website (the “Site”) or our medical billing, revenue cycle management, and healthcare support services (the “Services”), you agree to these Terms & Conditions. Please review this page carefully. If you do not agree with any part of these Terms, please discontinue use of our Site and Services.

1. Scope of Services

Evocare Billings provides comprehensive, HIPAA-compliant solutions for healthcare practices, including:

• Medical Billing & Revenue Cycle Management (RCM)

• Credentialing & Re-Credentialing

• Chronic Care Management (CCM)

• Scribing & Charting

• Prior Authorization & Denial Management

• Eligibility Verification

• Front-Desk & Patient Support

• Compliance Audits & Practice Consulting

Each client’s scope of services is defined in their signed service agreement. We may update or expand our offerings at any time to improve performance and efficiency.

2. Use of Website

Our website content is for informational and educational purposes only. By visiting the Site, you agree not to:

• Attempt unauthorized access to our systems or data.

• Upload, share, or distribute harmful code or disruptive content.

• Interfere with normal website operations or security measures.

Evocare Billings reserves the right to limit or terminate access to the Site in the event of misuse or suspicious activity.

3. Client Responsibilities

Clients are expected to provide complete and accurate information needed to perform billing and compliance services, including:

• Patient demographics and insurance details.

• Provider credentials and documentation required for claim submission.

• Timely responses to data or clarification requests.

Failure to provide accurate or timely information may cause claim delays, denials, or additional administrative charges.
Clients must also comply with all federal and state healthcare documentation laws, including HIPAA.

4. Fees & Payments

All service fees, billing schedules, and payment terms are outlined in the client’s agreement.

• Payments are typically due monthly unless otherwise specified.

• Late or missed payments may result in suspension of services or late-fee charges.

• Third-party costs (e.g., clearinghouse or payer fees) are the responsibility of the client.

• Payments for completed or in-progress work are non-refundable.

5. Confidentiality & Data Protection

We maintain the highest standards of confidentiality and data protection in compliance with HIPAA, HITECH, and all applicable privacy regulations.

Evocare Billings safeguards all Protected Health Information (PHI) using encryption, secure servers, multi-factor authentication, and staff HIPAA training.
We also sign Business Associate Agreements (BAAs) with Covered Entities where required.

Clients agree to keep all shared information confidential and to follow applicable privacy and security laws when handling PHI.

6. Limitation of Liability

Evocare Billings provides administrative and compliance services but does not guarantee specific payer or financial results.
We are not liable for:

• Payer denials, underpayments, or delays outside our control.

• Issues resulting from inaccurate data provided by the client.

Our total liability for any claim will not exceed the total fees paid by the client during the three (3) months preceding the event.
We are not responsible for indirect, incidental, or consequential damages.

7. Termination of Services

Either party may end the engagement by providing written notice as stated in the client’s agreement.

• Clients must give at least 30 days’ written notice before termination.

• All outstanding invoices must be paid in full before termination is finalized.

• Upon completion, Evocare Billings will securely return or transfer client data according to HIPAA and retention requirements.

8. Intellectual Property

All content on our Site, including text, graphics, logos, workflows, and software, is the exclusive property of Evocare Billings or its licensors. Clients retain ownership of their own patient, provider, and business data. You may not reproduce, modify, or distribute Evocare’s proprietary materials without prior written consent.

9. Policy Updates

We may update these Terms periodically to reflect new laws, technologies, or business operations. The latest version will always appear on this page with a revised effective date. Continued use of our Site or Services after updates constitutes acceptance of the new Terms.

10. SMS Terms & Conditions

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from EVOCARE BILLINGS & IT SOLUTIONS LLC, you may receive messages related to 

• Conversational purposes

3. Message Frequency:
   Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week 

4. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from EVOCARE BILLINGS & IT SOLUTIONS LLC in the following way

• By submitting an online form

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7.  Help:

If you are experiencing any issues, you can reply with the keyword HELP Or, you can get help directly from us at CONTACT US.

• Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting “STOP.”

• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.

• Message frequency may vary

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law principles. Any dispute will first be addressed through good-faith negotiation. If not resolved, it shall be submitted to binding arbitration in Albuquerque, New Mexico.

12. Contact Us

For questions about these Terms & Conditions, please contact:

Evocare Billings & IT Solutions LLC
info@evocarebilling.com
+1 (323) 412-5399
1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110

Evocare Billings remains committed to transparency, compliance, and ethical excellence in every service we deliver.